Terms and Conditions

What time does  training start?

Our courses start at 10.00am and finish at 4.30pm with tea breaks in the morning and afternoon and a 45 min lunch break. Course times can be altered to suit delegates on private training courses.

What is included?

Courses include lunch and refreshments, course exercises and certificates where applicable. Course costs exclude VAT. When do I receive my confirmation. We will send out a confirmation email immediately after booking and send you information regarding location, parking and hotels where applicable.

How do I pay?

Payment is required before your place on the course can be confirmed.

You can book and pay online using a credit card or debit card. You will receive confirmation of your booking as soon as the card transaction has been successfully processed.

Our preferred methods of payment are credit/debit card or electronic bank transfer.

Booking Terms and Conditions

Course Content and Duration

Benchmarq Ltd reserves the right to change course content and duration if the minimum attendance for the course is not satisfied.

Course Cancellation Terms:

All cancellations must be notified in writing. Course fees, either pre-paid or invoiced, will be refunded as follows. Notice is in respect of the day/date of the first day of the course concerned.

Cancellation or amendment with 15 working days notice or more: 100% refund or credit.

Cancellation or amendment with  6 working days notice or more: 50% refund or credit.

Cancellation or amendment with  5 working days notice or less:  No refund or credit.


If a delegate is unable to attend a course due to adverse weather or travel conditions, a transfer to a future Benchmarq course may be offered at the Company’s discretion.

In general, no refunds will be given for non-attendance of training delegates.

Substitution of Delegates

Substitution of a delegate can be made at any time prior to the start of the training course, please notify Benchmarq at the earliest opportunity.

Cancellation by Benchmarq Ltd

If we have to cancel a training course we will offer alternative dates. If these are unsuitable and we cannot reach an agreement on future dates we will offer a full refund.

Course Dates

All courses must be completed within one year of the invoice date or a 100% cancellation fee will apply.